By accessing this CellShoppe website (“Site”), you agree to be bound by the following terms (“User Terms”). This Site is operated by CellShoppe Inc., referred to herein as “CellShoppe”. “You” and “your” refer to users of the Site. The Site and all of its content are the property of CellShoppe and its licensors.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE. CellShoppe reserves the right to modify, add, or remove portions of these User Terms at any time, at its sole discretion. It is your responsibility to review these User Terms regularly. Continued use of the Site following changes constitutes acceptance of those changes.
Subject to your compliance with these User Terms, CellShoppe grants you a personal, non-exclusive, non-transferable, and limited license to access and use this Site.
CellShoppe Accessibility Policy
1. Organizational Commitment to Accessibility
At CellShoppe, we are committed to putting our customers first and ensuring that our products, services, and customer interactions are accessible to all individuals, including those with disabilities. Accessibility is an integral part of our promise to deliver service with dignity, respect, and inclusiveness.
CellShoppe is dedicated to:
Ensuring our products and services are accessible to everyone;
Creating policies and practices that respect the dignity and independence of all customers;
Fostering a diverse and inclusive work environment where every employee is treated with fairness and respect, regardless of ability;
Meeting the accessibility needs of persons with disabilities in a timely and effective manner.
2. Legal Obligations and Standards
CellShoppe complies with all applicable accessibility laws and standards in Canada, including but not limited to:
Applicable Canadian human rights legislation;
The Canadian Radio-television and Telecommunications Commission (CRTC) standards, including the Broadcasting and Telecommunications Regulatory Policy CRTC 2009-430 and the Wireless Code;
The World Wide Web Consortium (W3C) WCAG 2.0 Level AA web accessibility standards;
Government of Canada web accessibility and usability guidelines.
3. Accessibility Strategy
We are committed to:
Communicating with customers in ways that meet their individual accessibility needs;
Supporting the use of assistive devices, service animals, and support persons in our premises;
Integrating accessibility features and criteria when procuring goods, services, or designing new facilities;
Maintaining accessible websites and digital content;
Building an inclusive and accessible workplace;
Providing accessibility training for all employees; and
Meeting all legal accessibility requirements in a timely fashion.
4. Statement of Commitment
CellShoppe is committed to ensuring people with disabilities are provided equal access and opportunity in a manner that respects their dignity and independence. This plan outlines our strategy for removing existing barriers and preventing future accessibility challenges.
We will:
Consult individuals with disabilities;
Post this plan publicly on our website and update it every five years;
Provide the plan in alternative formats upon request.
5. Accessibility Standards for Customer Service
Commitment:
We strive to provide services in a way that respects dignity, independence, integration, and equal opportunity.
Actions Taken:
Trained staff on providing accessible customer service;
Ensured staff are familiar with assistive devices used by customers;
Allowed customers to be accompanied by service animals and support persons;
Offered communication alternatives including written formats, TTY, or email;
Notified the public of service disruptions with clear signage and alternatives;
Welcomed and encouraged customer feedback in multiple accessible formats.
6. Emergency Procedures, Plans & Public Safety Information
Commitment:
We are committed to making emergency information available to the public in accessible formats upon request.
Actions Taken:
Emergency plans and safety procedures are available in accessible formats upon request;
Employees have access to internal referral and request procedures;
Request forms for alternate formats are available through our internal systems.
7. Workplace Emergency Response Information
Commitment:
We provide individualized emergency response information to employees with disabilities, where necessary.
Actions Taken:
Developed personalized emergency plans for employees who disclosed a disability;
Involved employees in creating their individualized response plans;
Shared emergency plans with relevant team leads and safety staff;
Reviewed these plans regularly to ensure continued relevance and safety.
8. Training
Commitment:
All employees, including managers and new hires, receive training on accessibility laws and the Human Rights Code.
Actions Taken:
Developed and implemented employee training tailored to job roles;
Incorporated training into onboarding processes;
Tracked training completion and maintained records;
Updated training when accessibility policies changed.
9. Information and Communication Standards
Commitment:
We ensure communication is clear and accessible to all.
Actions Taken:
Offered multiple feedback channels (phone, email, mail);
Provided alternate formats and communication supports on request at no extra cost;
Consulted with individuals to ensure suitability of alternate formats;
Notified the public of the availability of accessible communication options.
Accessible Websites and Web Content:
Actions Taken:
Ensured all new web content conforms to WCAG 2.0 Level A standards;
Evaluated and updated website formats to ensure accessibility;
Incorporated accessibility into vendor selection criteria for web development.
Planned Actions:
Ensure all websites and online content conform to WCAG 2.0 Level AA;
Conduct regular accessibility audits;
Collaborate across departments to ensure accessible content creation.
10. Employment
Commitment:
We are committed to fair hiring practices, workplace accommodations, and accessible performance and development processes.
Actions Taken:
Incorporated accessibility into recruitment and selection processes;
Developed individualized accommodation and return-to-work plans;
Ensured performance reviews and career development processes are accessible to all employees.
11. Public Spaces
Commitment:
CellShoppe maintains safe, accessible physical spaces for both customers and employees.
Actions Taken:
Implemented preventative maintenance and fix protocols;
Set aside funds for both routine and emergency fixes;
Developed response teams for addressing accessibility-related disruptions;
Posted notifications during disruptions and provided alternate access when possible.
12. Feedback
For more information on our accessibility policy or to request alternate formats of this plan:
Phone:+1 587-444-5888
Location:15803 87 Ave NW, Edmonton, AB T5R 4G7, Canada.
Mail: admin@cellshoppe.ca, cellshoppewest@gmail.com
We will respond within 5–10 business days. Feedback and complaints will be addressed promptly in accordance with our established procedures.
