General Questions
What is CellShoppe?
CellShoppe is a locally owned and operated mobile fix and accessories store located in Edmonton, Alberta. We specialize in a variety of services including iPhone fix, Samsung and Android fixes, tablet fixes, screen replacements, battery changes, and much more. Our goal is to deliver fast, affordable, and professional solutions using only high-quality parts and skilled technicians. We also sell premium mobile accessories and certified pre-owned devices.
Where are you located and how can I reach you?
Our store is situated in a convenient location in 15803 87 Ave NW, Edmonton, AB T5R 1G7, Canada. You can find our address, Google Map location, phone number, and business hours on our Contact page. For general inquiries, feel free to call, email, or visit us in-store.
Do I need an appointment for a fix?
Appointments are not necessary; we gladly accept walk-ins during our business hours. However, if you’d like to minimize wait times or inquire about a specific issue beforehand, we recommend calling us or booking an appointment online.
Fixing Services
What types of fixes do you offer?
CellShoppe provides a wide range of fix services including screen replacements, battery replacements, charging port fixes, water damage recovery, microphone and speaker repairs, camera lens replacement, Face ID and fingerprint sensor fix, and software diagnostics. Whether you own an iPhone, Samsung Galaxy, Google Pixel, or another brand, we have you covered.
How long does a typical fix take?
Most standard fixes, such as screen or battery replacements, are completed the same day—often within an hour or two depending on the workload. More complex fixes like motherboard or water damage treatment may require additional time. We always strive to get your device back to you as quickly as possible without compromising on quality.
What brands and models do you service
We service all major smartphone brands including Apple, Samsung, Google, LG, Motorola, OnePlus, and Huawei. We also fix tablets and select laptops. If you’re unsure whether we support your device, just give us a call.
Warranty and Guarantees
Do your fixes come with a warranty?
Yes! At CellShoppe, we stand behind our work. All fixes come with a 90-day limited warranty that covers any defects in parts or workmanship related to the original fix. This ensures peace of mind and protects your investment.
What does the warranty cover?
Our warranty covers parts and labor related to the specific issue we fixed. For example, if we replaced your screen and it malfunctions without external damage, we’ll fix it at no cost.
What is not covered under the warranty?
The warranty does not cover any new physical or water damage, user-inflicted issues, software-related errors unrelated to the fix, or tampering by another party after our service. Water-damaged devices have no warranty due to the unpredictability of internal corrosion.
Data and Privacy
Will my data be safe during the fix process?
We take customer privacy very seriously. Our technicians are trained to handle your device professionally and will not access your personal data. However, we strongly recommend backing up your data before fix, as certain fixes may require a factory reset or could risk data loss.
Should I remove my SIM card or SD card before fix?
Yes, we advise customers to remove their SIM and SD cards to protect personal information and avoid misplacement. If you forget, don’t worry—we’ll remind you upon drop-off.
Pre-Owned Phones and Accessories
Do you sell certified pre-owned devices?
Absolutely. CellShoppe offers a curated selection of certified pre-owned smartphones that undergo rigorous testing, cleaning, and quality control. These devices are fully functional, cosmetically clean, and come with a limited warranty.
What types of accessories do you offer?
We stock a broad range of mobile accessories including tempered glass screen protectors, phone cases, wireless chargers, charging cables, Bluetooth headsets, car mounts, and more. Everything is chosen for quality, compatibility, and durability.
Can you install my screen protector for me?
Yes, we offer professional installation of screen protectors to ensure a bubble-free, perfectly aligned finish. You can bring your own or purchase one in-store.
Pricing and Payments
How do you price your fix services?
Our pricing is competitive and transparent. We base fix costs on the device model, type of damage, and part availability. You can request a free quote by phone, online, or in-store before proceeding.
Do you charge for diagnosis?
No. We offer free diagnostics to identify your device’s issue before we recommend a fix. This allows you to make an informed decision with no obligation.
What payment methods do you accept?
We accept all major forms of payment including cash, debit, Visa, MasterCard, Apple Pay, Google Pay, and other contactless options. Business customers may inquire about invoicing or bulk service options.
Additional Services
Do you offer phone unlocking services?
Yes, we provide phone unlocking for many devices. Services include network unlock, iCloud unlocking, Google FRP bypass, and more. Availability depends on your device model and current software version.
Can you help with phone software problems?
Definitely. We can assist with a wide range of software issues such as boot loops, failed updates, factory reset problems, and virus removal. We also offer firmware updates and OS reinstallation.
Policies and Terms
What happens if I don’t pick up my device?
Devices not collected within 30 days of notification will be considered abandoned and may be disposed of or recycled in accordance with Alberta law. We attempt to contact customers multiple times before taking any action.
Will my device still be waterproof after repair?
Unfortunately, once a device is opened for fix, its original waterproof rating cannot be guaranteed. We take every precaution to reseal the device, but waterproofing cannot be restored to factory standards.
Does CellShoppe void my manufacturer’s warranty?
Some manufacturers may void the warranty after third-party fix. Please review your warranty terms before proceeding. That said, our services offer a cost-effective alternative to manufacturer fixes, often with shorter turnaround times.
Customer Support
How can I contact CellShoppe for support?
You can contact us by phone, email, or our online form. We are happy to answer your questions, provide fix quotes, or schedule a service.
What are your operating hours?
We are open Mon-Fri 11 a.m – 08 pm, Sat 12 p.m – 08 p.m, Sun 12 p.m – 05 p.m. Hours may vary during holidays, so please check our Google Business Profile for the most current times.
Do you have customer reviews?
Yes, CellShoppe is proud to have hundreds of 5-star reviews on Google, reflecting our commitment to customer satisfaction and top-tier service. Please check our Google Business Profile for the most current reviews.
