At CellShoppe, we respect our customers’ privacy and are committed to protecting personal information with the utmost care. Our privacy practices reflect our core values transparency, integrity, and customer-first service.
This Privacy Commitment outlines how we collect, use, and disclose personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). It also reflects our ongoing dedication to respecting your privacy in every aspect of our operations.
CellShoppe Privacy Commitment
1. Definitions
Customer – Refers to any individual who uses or expresses interest in CellShoppe’s products or services.
CellShoppe – In this policy, the terms “we”, “us”, “our”, or “CellShoppe” refer to CellShoppe, its parent company, and any subsidiaries as they may exist over time. These terms do not include independent resellers, franchisees, or third-party service providers.
Personal Information – Refers to information about an identifiable individual, excluding business contact details of an employee (such as business phone number, business address, or work email). Personal information includes, for example, your name, contact details, and device-specific data.
2. Why We Collect Personal Information
We collect personal information to provide excellent service, improve our offerings, and fulfill legal requirements. Examples include:
a) To Establish and Maintain a Customer Relationship
- Creating customer profiles when you visit us for a repair, trade-in, or purchase.
- Collecting identification or verifying information when needed (e.g., device password for repair, contact details for delivery).
- Maintaining billing records and processing payments securely.
- Managing communications through our customer service or online platforms.
b) To Understand Customer Needs and Preferences
- Maintaining records of past transactions, preferences, or services used.
- Gathering device-specific data (e.g., IMEI, operating system, model, diagnostic logs) to serve you better.
- Learning from trends to tailor services, device recommendations, or special offers.
c) To Improve and Market Our Products and Services
- Recommending pre-owned devices, accessories, or warranties based on your previous interactions.
- Analyzing trends to optimize customer experiences and develop new offerings.
- Providing occasional marketing offers; you can opt out at any time.
d) To Operate and Manage Our Business
- Managing staffing and service schedules using store visit trends.
- Utilizing video surveillance in our stores for safety, security, and fraud prevention.
- Monitoring communications for quality assurance and training purposes.
- Analyzing website visits to optimize content and improve user experience.
e) To Comply with Legal and Regulatory Obligations
- Retaining information as required by tax or financial reporting laws.
- Responding to valid legal requests or court orders.
3. When We Share Personal Information
We may share your personal information under the following circumstances:
a) To Serve You Better
With authorized agents (e.g., your representative).
With collection agencies for overdue accounts.
With Affiliates, service providers, or partners assisting us in delivering services, such as device diagnostics, warranty administration, or financing.
b) To Process Services Through Partners
If you apply for financing or third-party services, the third party’s privacy policy will apply.
We only share what’s necessary for a specific service and require all partners to protect your data.
c) Cross-Border Transfers
Your information may be stored or processed outside Canada, including in the cloud. Even when data is processed abroad, we apply appropriate safeguards.
d) Emergencies and Legal Requests
We may disclose information if there’s an imminent risk to someone’s life, health, or safety.
We comply with legal obligations including law enforcement inquiries with proper documentation.
4. Our Privacy Principles
Accountability: We have designated a Privacy Officer to oversee data protection compliance.
Security: We maintain strong administrative, technical, and physical safeguards to protect your personal information.
Accuracy: We work to keep your data accurate and up to date.
Access: You can request access to your personal information. Certain exceptions may apply, such as protection of other individuals’ information or legal restrictions.
Retention: We keep your data only as long as necessary for the identified purposes or legal requirements.
Training: Our team members receive training on privacy and security best practices.
5. Choices We Offer You
You have control over how we use your information:
You can opt out of marketing communications at any time.
You may withdraw consent to our use of your information, though this may limit your access to some services.
You can unlink your device from cross-device tracking for ad purposes, please review our Cookie Notice on our website for details.
6. Questions or Concerns?
If you have questions about this Privacy Commitment or how we manage your personal information, please contact:
7. Legal Notes
This Privacy Commitment does not apply to public information or business contact details.
Information collected for business customers and contractors is subject to different terms governed by contracts or service agreements.
CellShoppe may update this Commitment to reflect new laws, technologies, or changes in our practices. We encourage you to check back regularly.
